Return Policy

At Gadgets360 USA, we aim to provide a smooth and satisfying shopping experience. If you are not fully satisfied with your purchase, please review our return and refund policy below.

1. Return Eligibility

To qualify for a return:

  • Items must be returned within 7 days of delivery
  • Products must be unused, unopened, and in original packaging
  • All accessories, manuals, and original components must be included
  • A valid order number or proof of purchase is required

We reserve the right to reject returns that do not meet these conditions.

2. Return Shipping Costs

  • If the return is due to customer reasons (change of mind, wrong item ordered, etc.), the customer is responsible for return shipping costs
  • If the return is due to our error (wrong item, defective, or damaged product), we will cover the return shipping cost

Shipping fees are non-refundable unless the return is due to our mistake.

3. Non-Returnable Items

The following items are not eligible for return:

  • Used or opened products
  • Items damaged due to customer misuse
  • Personalized or customized products
  • Items returned without original packaging
  • Products purchased from third-party sellers or retailers

4. How to Request a Return

If you wish to return an item:

  1. Contact us within 7 days of receiving your order
  2. Provide the following details:
    • Order number
    • Reason for return
    • Photo or video proof (for damaged or defective items)
  3. Our support team will review your request and provide return instructions if approved

📧 Email: support@gadgets360usa.com

5. Return Process

  • Once your return is approved, securely pack the item
  • Ship the item using a trackable and insured courier service
  • We are not responsible for items lost during return shipping

Returns are typically processed within 5–7 business days after receiving the item.

6. Damaged, Defective, or Incorrect Items

If you receive a defective, damaged, or incorrect product:

Please contact us immediately with:

  • Order number
  • Photo or video proof
  • Complete delivery address
  • Contact number

Once verified, we will offer:

  • Replacement OR
  • Full refund (including shipping)

7. Refund Policy

  • Refunds will be issued to your original payment method
  • For defective or incorrect items → Full refund
  • For non-defective returns → Product cost only (excluding shipping fees)

8. Refund Processing Time

  • Refunds are processed within 5–7 business days after approval
  • Banks or card providers may take an additional 7–10 business days to reflect the refund

If you haven’t received your refund:

  • First check with your bank or card provider
  • Then contact us if needed

9. Order Changes & Cancellation

If you need to modify or cancel your order:

  • Contact us as soon as possible
  • Orders that are already processed or shipped cannot be cancelled

📧 Email: support@gadgets360usa.com

10. Important Notes

  • Returns without prior approval may be refused
  • Gadgets360 USA reserves the right to deny returns that do not meet policy requirements
  • International returns may take longer depending on shipping timelines
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